Disclaimer

Last updated: April 2026

Freshcatch (“Freshcatch”, “we”, “us”) is a premium online seafood retailer based in Dubai, United Arab Emirates. The information on this website is provided in good faith and for general information only. This disclaimer explains the limits of that information and a few important points to keep in mind when ordering.

1. Product information

We aim to describe our seafood as accurately as possible, including its origin, preparation and suggested uses. As fresh seafood is a natural product, the actual size, weight, colour and appearance of an item may vary from its description, and seasonal supply may affect what is available. Product descriptions are intended as a helpful guide rather than a precise specification.

2. Allergen note

Our products are fish, shellfish and other seafood, which are common allergens. They are handled and prepared in a facility where different types of seafood are processed, so cross-contact between species is possible. If you, or anyone you are buying for, have a seafood, shellfish or other food allergy, please take care and consult a qualified professional if you are unsure. You are responsible for checking that a product is suitable for your needs before consuming it.

3. No medical or health claims

Any nutritional or general wellbeing information on our website is provided for general interest only and is not medical, dietary or health advice. We make no claims that our products treat, prevent or cure any condition. For advice tailored to your health, diet or any medical condition, please speak to a doctor or qualified dietitian.

4. Images are illustrative

Photographs and images on our website are for illustration only and are intended to show the type and presentation of a product. Because seafood is natural and prepared to order, the item you receive may differ in appearance, size or portion from the image shown.

5. Pricing and availability

Prices are shown in UAE Dirhams (AED) and, along with product availability, are subject to change without notice. We work to keep prices and stock information accurate, but errors can occur. Where a clear pricing or availability error affects your order, we will contact you and, if needed, cancel and refund the affected item.

6. External links

Our website may contain links to third-party websites or services that we do not control. These links are provided for convenience only. We are not responsible for the content, accuracy or practices of any external site, and including a link does not imply our endorsement of it.

7. Accuracy of information

While we make every reasonable effort to keep the information on this website current and correct, we do not warrant that it is complete, accurate or up to date at all times. Your use of, and reliance on, any information on this website is at your own discretion and risk.

8. Governing law and contact

This disclaimer is governed by the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai. We may update it from time to time; when we do, we will revise the “Last updated” date above.

Have a question about a product or its details? Email buyonline@freshcatch.ae or reach the team through our contact page.