Free delivery over AED 200Next-day delivery across UAEHand-cut & prepped to order4.9★ from 12,000+ reviewsSustainably sourced — alwaysFree delivery over AED 200Next-day delivery across UAEHand-cut & prepped to order4.9★ from 12,000+ reviewsSustainably sourced — always
Freshcatch
Legal

Privacy Policy

Last updated: April 2026

Freshcatch (“Freshcatch”, “we”, “us”) is a premium online seafood retailer based in Dubai, United Arab Emirates. This Privacy Policy explains what personal information we collect when you browse our store or place an order, how we use it, who we share it with, and the choices and rights you have. By using our website and placing an order, you agree to the practices described below.

1. Information we collect

We only collect the information we need to take your order, deliver your seafood and support you afterwards. Depending on how you use Freshcatch, this may include:

  • Contact details — your name, email address and mobile phone number.
  • Delivery information — the delivery address, building or area, and any instructions you give our driver.
  • Order history— the products you buy, order dates, amounts and any preferences or notes (for example, “cleaned and filleted”).
  • Communications — messages you send us by email, WhatsApp or our contact form.
  • Technical and usage data — device, browser and pages viewed, collected through cookies and analytics (see Section 6).

2. How we use your information

We use your personal data to:

  • process and fulfil your orders and arrange next-day delivery across Dubai;
  • send you order confirmations and delivery updates;
  • provide customer support and handle swaps, refunds or questions;
  • keep our store secure and prevent fraudulent orders;
  • improve our products, range and website experience; and
  • send you marketing and offers only where you have given consent, which you can withdraw at any time.

3. Payments

Our checkout is hosted and secured by Shopify and our payment provider. When you pay, your card details are entered directly into that secure, encrypted checkout. Freshcatch never sees or stores your full card number, expiry or security code. The payment provider processes the transaction and confirms the result to us so we can release your order. We only receive limited information such as confirmation of payment and, in some cases, the card type and last few digits for reference.

4. Delivery updates by SMS and email

So your seafood reaches you fresh and on time, we send transactional messages by email and SMS — for example order confirmations, dispatch notices, driver-on-the-way alerts and delivery confirmations. These messages are part of fulfilling your order and are sent regardless of your marketing preferences. Marketing messages are separate and are only sent with your consent.

5. When we share your information

We do not sell your personal data. We share it only with the partners we need in order to run the store and complete your order:

  • Delivery partners — to deliver your order, our drivers and logistics partners receive your name, address and phone number.
  • Payment provider and Shopify — to take payment securely and operate the checkout and store platform.
  • Service providers — such as email, SMS and analytics tools that act on our instructions.
  • Legal authorities — where we are required to disclose information by applicable UAE law or a valid legal request.

6. Cookies and analytics

We use cookies and similar technologies to keep your cart working, remember your preferences and understand how the store is used so we can improve it. Some cookies are essential for the site to function; others are analytics cookies that help us measure traffic and performance. You can control or block cookies through your browser settings, although some features may not work correctly without them.

7. How long we keep your data

We keep your personal data only for as long as needed to provide our service, support you, and meet our legal, accounting and tax obligations. Order and invoice records are typically retained for the period required under UAE law. When data is no longer needed, we securely delete or anonymise it.

8. How we protect your data

We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS), access controls and trusted platforms such as Shopify for hosting and checkout. No method of transmission or storage is completely secure, but we work to keep your data safe and to respond quickly if an issue arises.

9. Your rights and choices

You have the right to:

  • access the personal data we hold about you;
  • correct information that is inaccurate or out of date;
  • request deletion of your data, subject to our legal retention obligations; and
  • opt out of marketing at any time, using the unsubscribe link or by contacting us.

To exercise any of these rights, email us at privacy@freshcatch.ae. We may need to verify your identity before acting on a request.

10. Governing law and contact

This Privacy Policy is governed by the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai. We may update this policy from time to time; when we do, we will revise the “Last updated” date above.

Questions about your privacy or this policy? Email privacy@freshcatch.ae or reach the team through our contact page.

BackFreshcatch
Legal

Privacy Policy

Last updated: April 2026

Freshcatch (“Freshcatch”, “we”, “us”) is a premium online seafood retailer based in Dubai, United Arab Emirates. This Privacy Policy explains what personal information we collect when you browse our store or place an order, how we use it, who we share it with, and the choices and rights you have. By using our website and placing an order, you agree to the practices described below.

1. Information we collect

We only collect the information we need to take your order, deliver your seafood and support you afterwards. Depending on how you use Freshcatch, this may include:

  • Contact details — your name, email address and mobile phone number.
  • Delivery information — the delivery address, building or area, and any instructions you give our driver.
  • Order history— the products you buy, order dates, amounts and any preferences or notes (for example, “cleaned and filleted”).
  • Communications — messages you send us by email, WhatsApp or our contact form.
  • Technical and usage data — device, browser and pages viewed, collected through cookies and analytics (see Section 6).

2. How we use your information

We use your personal data to:

  • process and fulfil your orders and arrange next-day delivery across Dubai;
  • send you order confirmations and delivery updates;
  • provide customer support and handle swaps, refunds or questions;
  • keep our store secure and prevent fraudulent orders;
  • improve our products, range and website experience; and
  • send you marketing and offers only where you have given consent, which you can withdraw at any time.

3. Payments

Our checkout is hosted and secured by Shopify and our payment provider. When you pay, your card details are entered directly into that secure, encrypted checkout. Freshcatch never sees or stores your full card number, expiry or security code. The payment provider processes the transaction and confirms the result to us so we can release your order. We only receive limited information such as confirmation of payment and, in some cases, the card type and last few digits for reference.

4. Delivery updates by SMS and email

So your seafood reaches you fresh and on time, we send transactional messages by email and SMS — for example order confirmations, dispatch notices, driver-on-the-way alerts and delivery confirmations. These messages are part of fulfilling your order and are sent regardless of your marketing preferences. Marketing messages are separate and are only sent with your consent.

5. When we share your information

We do not sell your personal data. We share it only with the partners we need in order to run the store and complete your order:

  • Delivery partners — to deliver your order, our drivers and logistics partners receive your name, address and phone number.
  • Payment provider and Shopify — to take payment securely and operate the checkout and store platform.
  • Service providers — such as email, SMS and analytics tools that act on our instructions.
  • Legal authorities — where we are required to disclose information by applicable UAE law or a valid legal request.

6. Cookies and analytics

We use cookies and similar technologies to keep your cart working, remember your preferences and understand how the store is used so we can improve it. Some cookies are essential for the site to function; others are analytics cookies that help us measure traffic and performance. You can control or block cookies through your browser settings, although some features may not work correctly without them.

7. How long we keep your data

We keep your personal data only for as long as needed to provide our service, support you, and meet our legal, accounting and tax obligations. Order and invoice records are typically retained for the period required under UAE law. When data is no longer needed, we securely delete or anonymise it.

8. How we protect your data

We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS), access controls and trusted platforms such as Shopify for hosting and checkout. No method of transmission or storage is completely secure, but we work to keep your data safe and to respond quickly if an issue arises.

9. Your rights and choices

You have the right to:

  • access the personal data we hold about you;
  • correct information that is inaccurate or out of date;
  • request deletion of your data, subject to our legal retention obligations; and
  • opt out of marketing at any time, using the unsubscribe link or by contacting us.

To exercise any of these rights, email us at privacy@freshcatch.ae. We may need to verify your identity before acting on a request.

10. Governing law and contact

This Privacy Policy is governed by the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai. We may update this policy from time to time; when we do, we will revise the “Last updated” date above.

Questions about your privacy or this policy? Email privacy@freshcatch.ae or reach the team through our contact page.

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